Refund Policy

Thank you for shopping with AussieDigitalSmartHomes. We want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and obligations when it comes to returning products purchased from our online store, in accordance with the Australian Consumer Law (ACL).

1. Change of Mind Returns

If you have changed your mind about a product, we offer a 14-day return policy from the date of purchase. To be eligible for a refund, the following conditions must be met:

1.1 The product must be returned in its original condition, unopened, and unused, with all original packaging, tags, and labels intact.

1.2 Proof of purchase, such as a receipt or order confirmation, must be provided.

1.3 The customer is responsible for all shipping costs associated with the return, unless the product is found to be faulty or does not meet Australian consumer guarantees.

1.4 Once we receive the returned product and confirm its eligibility for a refund, we will process the refund using the original payment method, excluding any shipping charges.

2. Faulty or Defective Products

In the event that you receive a faulty or defective product, please contact our customer service team within a reasonable time frame. We will work with you to assess the issue and provide an appropriate solution, which may include repair, replacement, or a refund.

3. Products Not Meeting Consumer Guarantees

If a product purchased from our store fails to meet the consumer guarantees as defined by the ACL, you are entitled to a remedy, which may include a refund, repair, or replacement. Please contact our customer service team with details about the issue, and we will assist you in resolving the matter promptly.

4. Non-Refundable Items

Please note that certain items are non-refundable, including but not limited to:

4.1 Digital products or downloadable content (e.g., software, music, ebooks) once downloaded or accessed.

4.2 Personalized or custom-made products that were specifically made to your specifications.

4.3 Products that have been used, damaged, or altered after delivery.

5. Return Process

To initiate a return, please follow these steps:

5.1 Contact our customer service team to notify them of your intent to return a product and provide relevant details.

5.2 Pack the product securely in its original packaging, including all accessories and documentation.

5.3 Ship the product to our designated return address, ensuring that it is adequately protected during transit and that you retain proof of postage.

6. General Terms

6.1 Our refund policy applies to purchases made directly through our online store. If you have purchased our products from a third-party retailer, please consult their refund policy.

6.2 Refunds will be issued in the same currency and through the same payment method used for the original purchase.

6.3 We reserve the right to amend or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our website.